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Privacy Policy

This Privacy Policy explains how Lamabet Casino handles personal information when players visit the website, create or use an account, contact support or take part in gaming and related services. We aim to handle information responsibly, transparently and in a way that supports secure and lawful operation of the site.

Lamabet Casino holds a licence issued by the Anjouan Gaming Authority (Government of the Autonomous Island of Anjouan), licence number ALSI-152406018-FI2. The site runs on SSL encryption with two-factor authentication available on all accounts.

Information we may collect

When you use Lamabet Casino, we may collect information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks required and the choices you make.

Account and identity information

Name, date of birth, nationality and other account registration details.
Contact details and login information needed to create and manage an account.
Information you provide when contacting customer support or making a request.
Verification documents or information used to confirm identity, age and eligibility.

Gaming, payment and transaction information

Deposits, withdrawals, wagers, account balances and other transaction records.
Payment method information and details required to process or review a transaction. Payment providers may handle some payment information directly under their own privacy terms.
Information about account activity, responsible gaming interactions, preferences and communications.
Records relating to promotions, offers or other services you choose to use.

Technical and usage information

Internet Protocol address, browser type, operating system, device details and general location information.
Login dates, pages visited, referring website, session information and interactions with site features.
Cookie identifiers and similar technologies used to remember settings, support security and understand website use.
Information about errors, suspicious activity or attempts to misuse the website.

You should only provide information that is accurate, current and relevant. If you provide information about another person, you should have permission to do so and should ensure that person understands how their information may be used.

How and why we use information

Lamabet Casino uses personal information for purposes connected with providing, securing and improving the website and its services. We seek to collect information that is reasonably necessary for these purposes and to use it in a fair and transparent way.

To create, maintain and administer your player account.
To provide gaming, payment, support and other requested services.
To verify your identity, age and account information where checks are required.
To detect, prevent and investigate fraud, money laundering, unauthorised access, cheating and other harmful or unlawful activity.
To process deposits, withdrawals, transactions, account adjustments and related enquiries.
To communicate with you about your account, security, service notices, requests and support matters.
To understand how the website is used, troubleshoot technical problems and improve performance, usability and security.
To meet legal, regulatory, court, accounting, audit and record-keeping obligations that apply to the operation of an online gambling service.
To protect the rights, property, safety and legitimate interests of Lamabet Casino, players and other people.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some information is necessary to open or operate an account, complete verification, process transactions or comply with required checks. If you do not provide requested information, or if it cannot be verified, some services may be delayed, restricted or unavailable.

Sharing information

Personal information may be shared with service providers and professional partners that help operate the website. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, analytics providers and professional advisers. These parties should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal requirement, respond to a lawful request, protect the security of the website, investigate suspected wrongdoing or protect a person from harm. If information is transferred or accessed outside Australia, we take reasonable steps to support appropriate handling and security, subject to the circumstances of the transfer.

Cookies, security and retention

Cookies and similar technologies

Lamabet Casino may use cookies and similar technologies to keep the website working, remember preferences, support account security, measure website performance and understand how visitors use the site. Some cookies may be necessary for core functions, while others help with analytics, personalisation or communications.

You can manage or remove cookies through your browser settings. Blocking or deleting certain cookies may affect the availability or performance of some website features, including account or security functions. Your browser may also provide controls for notifications and other tracking technologies.

Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, verification procedures and restricted access for people who need information to perform their work.

No website, transmission method or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and account details confidential, using a secure device and notifying support promptly if you suspect unauthorised access or unusual activity.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, asking for information to be deleted where it is no longer needed or may lawfully be removed, and withdrawing consent to marketing communications.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data or withdrawal of consent to marketing, contact us at support@lamabetcasino.top. Please clearly describe your request and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before responding, particularly where the request involves account information or sensitive records.

You can usually stop marketing messages by using the unsubscribe or preference controls included in the message. Withdrawing marketing consent will not affect essential service communications, such as security notices, account messages, transaction updates or information required to provide requested services.

We will review requests within a reasonable time and respond in accordance with applicable requirements. A request may be limited or refused where information must be retained, disclosure would affect another person’s privacy, the request could compromise security or fraud prevention, or another lawful exception applies. If information cannot be deleted because it is required for legal, security or record-keeping purposes, we will retain it only as needed and restrict its use where appropriate.

Children and age requirements

The website is intended only for people who meet the applicable minimum age and eligibility requirements for online gambling. We do not knowingly invite children to create accounts or provide personal information. If you believe a child has submitted information, contact support@lamabetcasino.top so the matter can be reviewed and appropriate steps can be taken.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or our information-handling practices. The updated version will be made available on this page. We encourage players to review the policy periodically. Where appropriate, we may provide additional notice about significant changes.

By using Lamabet Casino after an updated policy is published, you acknowledge the information practices described in the updated policy, subject to any rights and requirements that apply to you.